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Some of the franchises listed in Caffyns’ catalogues of
the early Twenties are familiar today: Austin, Daimler, Fiat,
Morris-Oxford, Wolseley ... but agencies held ‘also included A.C,,
Bleriot-Whippet, Calcott, Calthorpe, Darracq, Kingsbury, Phoenix and
several others, as well as famous names in the motorcycle world such as
Enfield, Harley-Davidson, Omega, Matchless, Martinsyde, Sunbeam and
Triumph.
Percy Caffyns two sons, Sydney and Edward, joined the Company: Sydney in
1922, becoming Sales Manager in 1925 and a Director in 1928; Edward in
1925, subsequently becoming General Manager and in 1932 a Director.
In 1926 a period of rapid development started with the building of
Queen’s Garage, Eastboume, followed in 1927 by branches in Haywards
Heath and Lewes — the latter specialising in Commercial Vehicles for the
first few years until the opening of Lewes showroom in 1930. In 1928
another specialist Commercial Vehicle branch was built at Hove with
well-equipped repair workshops, and the first branch at Worthing was
opened. Around this time, the Eastboume firm of Aitken, Grinstead & Co
Ltd was acquired.
Extensive new workshops were opened in 1930 at 507
Seaside, Eastboume, by Sir William Morris (later to become Lord
Nuffield) and the premises of Denman’s, Cuckfleld acquired. At the time,
cars required servicing on a monthly basis and Caffyns’ sales literature
included a menu servicing scheme, with prices at three pounds six
shillings a month (~3.30).
Coach building operations were seriously hit by the
cessation of special orders during the “Depression” of the early
Thirties. However the situation improved during 1933, in which year
Caffyns also arrived in Hastings and Chailey. The following year saw new
branches at Burgess Hill and Uckfield, as well as additional premises in
Brighton and Worthing.
Always looking ahead to anticipate customers’ needs, in
1934 Caffyns were pioneers in the field of Contract Hire and Leasing
facilities for fleet operators.
In 1935 came the first entry into Kent, with the purchase of the
business of Chas. Baker & Co of Tonbridge, including the Morris
distributorship for an important area. In the same year a branch was
opened in Horsham and a new garage in Haywards Heath, followed by East
Grinstead in 1936, and Goring and Crowborough in 1937. Meanwhile,
extensions to existing branches progressed steadily.
Caffyns took the bold decision that their new buildings
during the 1930s should feature the new style of architecture spreading
to England from the Continent, with its “white concrete, ribbon windows
and curved walls”. Station Garage, Haywards Heath, has been described as
“a prime example of combining all the major recognisable features of the
international style in a contemporary facade”. The style reached its
climax for Caffyns in extensions, begun in 1936 and completed in 1938,
which doubled the size of Hove branch so that private cars, as well as
commercial vehicles, could be catered for. The Commercial Vehicle
operation expanded during the later 1930s, with Caffyns taking part in
agricultural shows and holding their own exhibitions of vehicles.
During this period of rapid growth Caffyns were careful
to emphasise that the Company remained a friendly, caring, local
organisation. A booklet published to mark the opening of East Grinstead
branch stated:
“if Caffyns means anything to the motoring public, it is the hope of the
Finn’s Directors that it should mean honest service backed by experience
and skill; such a service they hope speaks for itself and neither needs,
nor uses, roadside signs, without which our County of Sussex would be
even more beautiful than it is.”
The same booklet outlined the new sales policy
introduced during the 1930s:
“Caffyns will only act as agents for British cars — they are not
prepared to stock or push the sale of foreign cars.”
The Company also showed care and concern for its staff.
In 1929 the question of insurance schemes for the protection of staff
was just beginning to be discussed in the motoring press, and on July
13th, 1929, the “Garage and Motor Agent” published a double page spread
on the scheme being operated by Caffyns with the Sun Life Assurance
Company of Canada. Staff received either an endowment policy or a life
policy, terms varying according to the age and length of service of each
employee. Holidays with full pay for all staff at Christmas, plus a week
in the summer, were introduced around this time
Staff included many personalities whose names and
exploits figure regularly in staff magazines and Company bulletins. As
well as Reg Matthews already mentioned, whose resounding laugh kept his
colleagues cheerful for so many years, there was R.H. Cooke, whose
salesmanship was legendary (he once took some sheep in a part-exchange
deal and sold them at Lewes Market); W. Hawkes, the Cuckfleld
blacksmith, who totaled 60 years’ service with Denman’s and Cafi,rns;
R.C. Glazebrook whose sense of humor brought a smile to the readers of
staff magazines, concert programmes and cricket score cards alike; Harry
Brown, who won countless awards with his Sweet Peas and entertained
colleagues at staff parties with a rendering of “Shipmates of Mine” . .
and many more. Social activities were popular; with a wide range of
inter-branch sporting events, fancy dress parties and concerts where
management and staff entertained with songs and dances! Caffyns’ Social
and Sports Club was funded in 1930 at the newly-opened Seaside Works.
The number of cars on the roads of Britain was beginning to increase
rapidly and in 1929 Caffyns sold over 1,000, the first time this figure
had been reached in any one year. At the same time, local authorities
began to provide free space in towns for parking and this led to
complaints from garage proprietors about loss of garaging business on
their own premises. Caffyns found that their Queen’s Garage in Eastboume
was under-used but, undeterred by the apparent setback, opened an Indoor
Bowling Green there in 1932 to utilise the space.
In 1937 Mr PT Caffyn retired from the position of Managing Director,
though he continued as Chairman until his death. He had seen the
business grow and prosper to a remarkable extent and among those who
supported his own hard work and enthusiasm must be mentioned Mr S.
Bindon, who was a Director from 1923-1950, Mr Ernest Armstrong, a
Director from 1925-1952 and, of course, Mr Harry Caffyn who remained a
Director until his death in 1952.
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