Distance Selling - Terms & Conditions
Please read these terms carefully, and print and keep a copy of them for your reference.
This website is owned and operated by Caffyns plc, Meads Road, Eastbourne, East Sussex. BN20 7DR.
VAT registration number 661 9179 10
Caffyns plc is a company registered in England No. 105664
If you need to contact us, please call 0844 811 6953.
Calls to this number are charged at local rate from a standard BT landline. Calls from other networks and mobile phones may vary.
Telephone calls may be recorded or monitored for training and compliance purposes.
Making a contract with us
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.
We will not take payment from you until we have accepted your order.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
If the goods are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.
Before ordering clothing sized as Small, Medium, Large etc, please check against UK sizes with a member of our sales staff.
We reserve the right to adjust the VAT rate if this changes and you will be informed by email of any such change.
How to place order
Telephone or email the appropriate nearest Caffyns Branch for your make of car and place your order with a member of our Service or Parts sales team. Please make sure we have your full postal and email address.
Telephone calls may be recorded or monitored for training and compliance purposes.
A conformation of your order will be emailed or posted to you together with a copy of these terms and conditions and our contact details.
Delivery
Delivery charges are calculated according to the size and weight of items/packages. Delivery charges for large or fragile items such as body panels, may need to be specifically priced. We will inform you of delivery costs before we consider your order accepted and a contract between us being in place. We will not take payment until we have accepted your order and a contract is in place.
We deliver to the UK only.
Items may be collected from the branch at which the order was placed. Caffyns plc will normally arrange for items in stock to be dispatched the same as or the next working day of the clearance of funds. Items specially ordered on your behalf may be subject to longer delivery times.
We will endeavour to complete all orders within 30 days. If a special order item is likely to be longer than 30 days we will inform you by email and you will be entitled to cancel the order.
If the goods are lost or damaged in transit, please let us know promptly.
Payment
We accept payment by most credit and debit cards. When you place an order the payment will be authorised but not debited. We'll only charge your card when your items are sent out. If an overseas credit or debit card is used the exchange rate will be determined by your payment card issuer.
We accept cheques made payable to Caffyns plc. Please include your address and cheque guarantee card details on the reverse. Please note that paying this way takes slightly longer because we can't send your items out until your cheque has cleared.
Cancellation and returns
You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please write to us at the address shown on your order confirmation. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods to us at your own expense.
You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
Faulty goods
If there is a problem with the goods, please contact the branch at which you placed the order. We will deal with the matter in accordance with your legal rights.
Refunds
All moneys paid, including outward postage charges, will be refunded within 30 days. If the goods are returned because they are faulty we will also refund the return postage.
Changes to these terms
These terms were last changed on 1st April 2010. Previous versions of our standard terms and conditions can be viewed click here. These terms apply to your order.
We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.
Caffyns plc may change or add to our terms and conditions for security, legal or regulatory reasons. Caffyns plc will give you notice of any changes or additions. We will not use this right to vary the terms of any special offer which applies to you. You may cancel this contract in accordance with the Consumer Protection (Distance Selling) Regulations 2000.
Nothing in these terms will reduce your statutory rights relating to faulty or misdescribed goods.
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