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Customer Feedback

Your Opinion Matters To Us

We aim to provide an exceptional level of customer service

We take your views very seriously Whether you are buying new cars or used cars, having your car serviced with us or simply browsing our websites, we would love to hear from you and find out if there is anything we can do to improve. Filling out one of our surveys only takes minutes and it will help us to provide better services to you and all of our customers in the future.

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Comments/Suggestions

We value customer feedback

We have been rated 4.6 out of 5 based on 2318 ratings.


Audi Eastbourne were fantastic because they provided me with all the information I needed to decide on my car purchase. They were professional and friendly throughout the process

I was pleased with Volkswagen Eastbourne and would recommend them because I have been a repeat customer for some years and have always received excellent service and have been pleased with all the vehicles during this time

Audi Eastbourne were great because they went above a beyond to prepare the car ready for sale. The car had just come into the shop, I requested a video and within ten minutes I was responded to by Chris Laing, who looked after me through the whole process, answering emails quickly and answering the one hundred questions I had, and I was able to view the car the next day. The car needed some touch ups - as it had just been given to them - within a week the car was ready for me to drive home. Audi handled the sale very well, they offered me more for my previous car than other Audis did, their interest rate was lower and they spent quite a bit of cash getting the car ready for me. I would definitely like to do business with them again in future. I highly recommend Eastbourne Audi, and I highly recommend Chris for a promotion!

I would recommend Audi Worthing to friends and family because it was easy and quick process and very helpful staff

The experience at SEAT Tunbridge Wells was fantastic because the sales team were knowledgeable, professional with no hint of pressure to buy. This approach led to me purchasing the car I wanted.

My experience at Audi Worthing was cracking because Melinda listened typo our requirements, didn’t pre-judge and took plenty of time explaining the features of the car and taking us for a test drive. We felt we could ask her anything without feeling stupid and as 2 women we have rarely been taken seriously when buying cars so this was a breath of fresh air. Melinda was very knowledgeable about the vehicle and its performance and really helped us get comfortable with our choice to move from our beloved high spec, high performance S5 convertible to the A3 e-tron hybrid. Finally, we felt that Melinda treated us very fairly in assessing the value for trade in of the S5. We would buy from Melinda again!

Volkswagen Worthing were really helpful and I'd recommend them because all staff are friendly, gives you good deal and looks after their customers very well.

My experience at Audi Eastbourne was memorable because Macauley England was absolutely superb from start to finish. His knowledge, attitude and the overall experience was superb because of him and how hard he worked to find the car I wanted and get the best deal.

I was happy with the service at Caffyns Vauxhall Ashford because it was swift and smooth. The sales man gave me good options for purchasing the vehicle and had good knowledge of everything

I'd recommend Volkswagen Haywards Heath to anyone because Michael was fabukous from start to finish - he was knowledgeable, friendly and so helpful. We love Caffyns!

I'd suggest SEAT Tunbridge Wells to a friend because from the minute I walked into the showroom I was met with professional, friendly staff that did all they could to make the experience a good one. My partner will be coming down in March, a good friend I recommended has just purchased a Seat too.

Volkswagen Eastbourne were really helpful and I'd recommend them because as a main dealer they will not sell me a dud Golf - and if they did they would obviously be highly professional at sorting out the issue!!!!

Sam was exceptional

My experience at Volkswagen Brighton was cracking because Alex was very helpful in answering any questions that I had, and helped me understand all the paperwork etc

I'd endorse Skoda Tunbridge Wells because of excellent service and the Superb is a great car

Volkswagen Eastbourne were great because the staff were helpful and friendly and I love my new car.

I would recommend Volkswagen Worthing to friends and family because the whole team are professional and are very helpful every step of the way. Any issues were resolved quickly and professionally.

Volvo Eastbourne were really helpful and I'd recommend them because I have always been able to trust them.

I would recommend Volkswagen Haywards Heath to friends and family because the staff and in particular Paul Dendy are very professional , knowledgeable and articulate in all they do.

I'd recommend SEAT Tunbridge Wells because friendly customer service, good layout of showroom, decent coffee and a biscuit!!

Volvo Eastbourne were fantastic because they met my needs in every respect

My experience at Skoda Tunbridge Wells was cracking because the team were professional, friendly and knew their stuff and went out of their way to get us the car we were after. Nothing was too much bother and when we were handed over the car, the explanation given regarding the functions of the car was second to none! We’re over the moon with our new Skoda!

Volkswagen Eastbourne were really helpful and I'd recommend them because they couldnt of done more to help me

Audi Eastbourne were great because nothing was too much trouble, we travelled from Birmingham to see and collect the car we had chosen on their website. Everyone n branch was fantastic and wouldn't hesitate to use this dealership again in the future

Very good service, was given a good price. Richard Childs was very helpful.

I'd suggest Caffyns Motorstore to a friend because knowledgeable staff, long test drive, no pressure to purchase

The experience at Audi Worthing was fantastic because had a really helpful knowledgable salesman just gave me information without being pushy.

I'd recommend Volkswagen Worthing to anyone because we had brilliant service & advice. Best salesman ever.. well done VW & Thank you.

My experience at Volkswagen Brighton was positive because Abby was really helpful and attended to our every need. On our first visit we could not work the coffee machine but a member of staff soon sorted that out! The Golf is exactly what we wanted and we are delighted with it.

Audi Eastbourne staff were good because they were really knowledgeable and friendly and most helpful.