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Customer Feedback

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We aim to provide an exceptional level of customer service

We take your views very seriously Whether you are buying new cars or used cars, having your car serviced with us or simply browsing our websites, we would love to hear from you and find out if there is anything we can do to improve. Filling out one of our surveys only takes minutes and it will help us to provide better services to you and all of our customers in the future.

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We value customer feedback

We have been rated 4.61 out of 5 based on 2758 ratings.


My experience at Volkswagen Worthing was everything you would want from a truly professional and customer focused operation. *Every* member of staff that I met was courteous and committed to making sure that I got the best service. They quickly understood my requirements and made it very easy to buy my new car. Subsequent follow up contact has been excellent and I feel confident recommending them to anyone considering purchasing a VW car. As an aside I strongly recommend checking out the e-Golf ... if you are thinking of changing to an electric car, a test drive of this could just make your day.

Caffyns Vauxhall Ashford were helpful because the service was as expected and Maisie seemed to go out of her way to be helpful (signing papers outside of office hours etc).

My experience at Audi Eastbourne was cracking because everything was covered in detail.

Volvo Eastbourne were great because,Iliked the car I went to view,was offered a quite good part exchange price on my old car,i was not preasurised to buy,the sales person was very knowlegable about the car I was buying,overall I was very satisfied with the whole buying process,offered by volvo eastbourn.

Volkswagen Worthing were great because very professional

I was happy with the service at Audi Eastbourne because the sales man who was called Jay. He was very helpful and went through all the paperwork thoroughly so that I could understand. I also got an amazing deal with Eastbourne and I got my dream car that I had wanted for ages.

Volkswagen Haywards Heath were helpful because, the staff are absolutely another class of amazing. So helpful and friendly

I'd endorse Skoda Ashford because nearly all the staff were approachable, friendly and knowledgeable.

The experience at Volkswagen Eastbourne was fantastic because the service, attitude and efficiency was spot on. My only quibble is that the first time I had to use the windscreen wipers in a storm, I discovered they don't work properly and I have to wait nearly a fortnight for Caffyns to look at the problem.

My experience at Volkswagen Haywards Heath was positive because I have dealt with the Sales Team before who have always been very welcoming and helpful. They had the perfect car available that I had been searching for so I was pleased to be able to deal with them again.

Tony and Richard from Caffyns motorstore were really helpful and friendly. They provided all of the information that I requested and address all concerns that I raised and were very flexible finding a mutually beneficial arrangement. These guys were / are genuine and honest and exemplary of good sales people. The process was very pleasant start to finish. Thomas.

The staff at Skoda Tunbridge Wells were good because they were are always there to help you. Emily was always pleasant and answered any question I had. I felt nothing was ever a problem and she was very friendly and helpful.

Skoda Tunbridge Wells were fantastic because nothing was too much trouble, staff very friendly and knew their stuff

The experience at Volkswagen Eastbourne was good because the salesman (Stephen Fitzgerald) showed genuine interest in finding me a car I was interested in. He listened to what I was looking for, was polite, professional and not pushy. He was very helpful from the first time I met him, during the purchase and after. The whole experience at VW Eastbourne was a good one. I definitely would buy from here again in the future.

Volkswagen Worthing were really helpful and I'd recommend them because great choice of vehicles, good service and car has been fine since purchase

My experience at Volkswagen Haywards Heath was cracking because; friendly, professional, knowledgable, thorough and delivered on their promises and commitments. Very happy.

I'd definitely recommend Volkswagen Eastbourne to friends and family because the service I received was exceptional. Friendly, professional and felt appreciated as a customer.

I had a great experience at Audi Eastbourne because brendon went out of his way to help

Audi Eastbourne were fantastic because the salesman worked really hard to find a finance package to suit me once we had taken a very informative test drive

I'd recommend Caffyns Vauxhall Ashford to a friend because brilliant smooth service.

Audi Worthing were really helpful and I'd recommend them because very professional, helpful and knowledgeable

My experience at Audi Worthing was cracking because friendly staff with a good knowledge of their stock

I would recommend Caffyns Vauxhall Ashford to friends and family because the helpfulness of the workers there is amazing, especially Adam Heyes and Adam Carroll

I had a great experience at Volkswagen Eastbourne because of the very high service you receive and the friendly staff who are more than happy to deal with any enquire you have with the VW product whilst onsite at the dealership.

I would recommend Skoda Ashford to friends and family because the overall experience was calm and everything was fully explained and I couldn't ask for better service and help throughout the process.

I'd recommend Volkswagen Haywards Heath to anyone because the service we received from Jason Holman was exceptional: professional, flexible, and client-centred.

The experience at Volvo Eastbourne was fantastic because of attention to detail and very good customer service

I'd definitely recommend SEAT Tunbridge Wells because from my experience they care about their customers.

Skoda Ashford staff were good because excellent service throughout

Volkswagen Brighton were fantastic because on every occasion I have to visit they put me first and make the time to go through and explain every item to me. The employees always create an easy, friendly atmosphere to the customer