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Customer Feedback

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We aim to provide an exceptional level of customer service

We take your views very seriously Whether you are buying new cars or used cars, having your car serviced with us or simply browsing our websites, we would love to hear from you and find out if there is anything we can do to improve. Filling out one of our surveys only takes minutes and it will help us to provide better services to you and all of our customers in the future.

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We value customer feedback

We have been rated 4.61 out of 5 based on 3351 ratings.


I had a great experience at Volkswagen Haywards Heath because the staff are very friendly, helpful and made the whole sales handover smooth.

The experience at Volkswagen Worthing was good because Friendly staff and referred to by name.

Audi Worthing staff were good because everyone was very friendly and served us well with coffee if required. Sales persons were very friendly and understanding with our needs and requirements. Sold me what i wanted rather than what they wanted me to buy. Kudos to Harry Leisk and Bright Kushata - very happy :)

The experience at Volkswagen Worthing was good because everything was explained and my questions answered.

Really helpful and great service, have been impressed on each visit

Volkswagen Eastbourne staff were good because they are very attentive and had excellent service.

The experience at Volkswagen Eastbourne was good because of the great customer care , honest no fuss salesmanship!

Volkswagen Eastbourne were great because they were professional, kind and helpful. Excellent service

My experience at Skoda Tunbridge Wells was positive because I was shown the car I wanted to purchase and not a superior model.

I would recommend Volkswagen Brighton to friends and family because they took our needs into careful consideration

We had a flawless experience throughout, Sam (our salesperson) was extremely helpful and walked us through the process, he found the exact model and spec of car we were after. Car was delivered to our house immaculately presented, did the final paperwork over a cup of tea and are now part of the VW group! Couldn’t thank him enough, even in aftersales making sure we were completely satisfied with the car (which we are)!

The staff at Skoda Tunbridge Wells were good because the salesman was thorough throughout the experience and took time to explain every aspect of the sales proceedings. Many thanks to mr. Jim Davies.

I would recommend Audi as the service was excellent. After receiving the car there were a couple of small issues, which they promptly fixed.

I'd endorse Audi Eastbourne because excellent service great car

I simply walked in off the street, told sales exactly what I wanted, got an immediate quote, arranged payment ,car was delivered in couple days, no fuss, Couldn't have been simpler.

My experience at Caffyns Motorstore was as I expected. Very proffesional and everything was explained.

The experience at Volkswagen Brighton was good because the staff were great and super friendly and very professional.

Volkswagen Worthing were really helpful and I'd recommend them. Stuart is especially helpful and very friendly. I have renewed my car lease with him, I was kept updated and nothing was too much trouble!

I'd suggest Volkswagen Haywards Heath to a friend because the sales staff are friendly and knowledgable

I'd definitely recommend SEAT Tunbridge Wells because they have good communication and attention to detail

I'd recommend Caffyns Motorstore to anyone because of the very friendly professional sales and after sales staff excellent service cannot fault them.

Caffyns Motorstore were really helpful and I'd recommend them because they offered great service and ensured the car was ready with a short turn around.

I would recommend SEAT Tunbridge Wells to friends and family because I own a seat leon we bought new 20 years ago and have been very happy with it, we are still keeping and using it .

The staff at Volvo Eastbourne were good because they always give me the best of attention and are very courteous

I'd suggest SEAT Tunbridge Wells to a friend because Emily gave a very comprehensive explanation of everything I needed to know about buying our car and nothing seem to much for her.

Audi Brighton were great because they were attentive, friendly and helpful.

I'd suggest Audi Brighton to a friend because the sales and service teams there are proficient and polite

Volkswagen Eastbourne were extremely helpful because I urgently needed a car to go to work and out of all the other dealers Volkswagen Eastbourne was the most helpful. Steve Hewitt managed to get the car released in 24hours after test drive and I believe he is very professional and put my needs first. I still talk about the service I received from Steve and use it as an example during briefing with my staff.

Friendly helpful staff,very pleased with the car

Volkswagen Eastbourne were really helpful and I'd recommend them because they delivered excellent customer service. From the moment we booked the test drives of the two cars we had chosen to the delivery of the vehicle we decided on. The whole process of choosing and purchasing the vehicle was communicated in a clear and concise manor from start to finish. We explained to the salesperson our car criteria wish list and our budget and with both parties being flexible i was able to purchase the car i liked best within budget. I would defiantly return to the dealership when the finance period is up for review. 5 Star celebrity service