/About Us/Customer Feedback

Customer Feedback

Your Opinion Matters To Us

We aim to provide an exceptional level of customer service

We take your views very seriously Whether you are buying new cars or used cars, having your car serviced with us or simply browsing our websites, we would love to hear from you and find out if there is anything we can do to improve. Filling out one of our surveys only takes minutes and it will help us to provide better services to you and all of our customers in the future.

How did we do?

Please select your feedback topic *
If other, please give details
Title *
First Name *
Surname *
Phone *
Email Address *
Postcode *
What do you think about our website? *
Comments/Suggestions

We would like to stay in touch with you to keep up to date with our latest product news, marketing services and offers. Please select the method(s) in which you would prefer to be contacted by below. All information provided will be used and processed in accordance with our Privacy Policy. For more information please see our Privacy Policy.

Enter the code shown:

We value customer feedback

We have been rated 4.61 out of 5 based on 3130 ratings.


Audi Brighton were great because of great service and super product!

The experience at Volvo Eastbourne was great because of the courtesy of staff being friendly and the salesperson actually came out into the car park where we were looking at some models. And offered us to see more of selection in the showroom. From our experience of other dealers I feel Volvo has kept the professional attitude toward customer approach and with no pressure to buy. But offered us the quality and safest car available today. It was that that made us to make a choice on the V40 at our budget rather than selling over our limits. The sales person I like to mention and would recommend Mr Paul Matterson did an excellent job to make our choice. It’s is because of these excellent service I would recommend anyone to buy from Eastbourne. Since after delivery we have gone back to thank them personally.

Skoda Ashford were great because I have had excellent service for the last few years. I am an ex mechanic and have never caught them out =yet. Always honest.

My experience at Audi Brighton was memorable because -excellent salesman Steven Grove

My experience at Audi Worthing was positive because the staff were friendly and the transaction was smooth and quick with most of it done over the phone, so no hanging around.

I'd recommend Skoda Ashford because they made it easy for me to find out everything I needed to know before deciding to purchase and tailored a suitable package to my requirements.

Volvo Eastbourne were great because they have a good responsive team, eager to help with any enquiries.

I'd definitely recommend Skoda Tunbridge Wells to friends and family because all the business is explained succinctly.

I would recommend Caffyns Vauxhall Ashford to friends and family because we were treated fairly & we know that if things are not right they will be dealt with in the right way ,what I did not like was the screws in the number plate does not look professional other than that good treatment

I'd recommend Audi Eastbourne to a friend because the atmosphere created by staff is welcoming and professional.They listen and sell the product which is right for you.

I'd definitely recommend Volkswagen Worthing to friends and family because Stuart went out of his way to satisfy my needs in relation to the vehicle I had selected.

I'd endorse Volkswagen Brighton because of salesman Lance Avery. He is brilliant!

I'd recommend Audi Eastbourne to a friend because the service was exceptional. I didn't feel like I was being hurried into buying the car. I was never put under any pressure and when I did decide to buy, everything was carried out easily and simply. The car sales person that sold the car to me was brilliant.

I have bought 4 Audis from Brighton Audi and have been very happy with all of the help I have received from tAndrew and Bradley.

Volkswagen Eastbourne were really helpful and I'd recommend them because the staff are professional and friendly.

My experience at Volkswagen Brighton was memorable because Lance was great he helped me decide on the VW that was right for me, in my budget and I haven't looked back. There was no pressure, the environment was friendly and relaxed and I was really pleased with the whole experience.

The staff at Skoda Tunbridge Wells were good because they did everything they could to help me get the right car at the right price for me, that I did not have too long to wait for delivery

I'd recommend Audi Brighton to a friend because I was given plenty of time and advice regarding the right vehicle for me.

I would recommend Audi Eastbourne to friends and family because of the quick and friendly efficient service especially from Chris Laing who dealt with our purchase.

The staff at Caffyns Motorstore were good because overall they were polite and helpful sometimes too pushy with add ons when should have concentrated on the car itself

My experience at Caffyns Motorstore was memorable because the dealer (Mr. Conor Davison) was patient with us and did everything he could to give us the car.

The staff at Skoda Ashford were good because they were very helpful

My experience at Volkswagen Worthing was positive because the efficiency and service was great thank you!

I'd recommend Audi Worthing to a friend because they had the car that I was looking for, and at the right time, after researching & looking for a few weeks at many national Audi dealers and internet sites.

I'd definitely recommend Volkswagen Haywards Heath to friends and family because they are friendly, personable and put my needs first. Wouldn’t go anywhere else!

I'd suggest Volkswagen Brighton to a friend because they were very helpful & thorough & good at explaining things .

My experience at Skoda Ashford was memorable because the service was friendly, not pushy and time was given to us to ask questions

The experience at Caffyns Motorstore was great because very friendly

The experience at Volkswagen Eastbourne was good because the sales adviser was very personable, non-judgemental and explained all matters related to the purchase of the vehicle

The experience at Audi Worthing was great because friendly and helpful staff. Explained everything in great detail felt very comfortable and relaxed and I enjoyed the whole experience purchasing my brand new Audi - Thank you :)