/About Us/Customer Feedback

Customer Feedback

Your Opinion Matters To Us

We aim to provide an exceptional level of customer service

We take your views very seriously Whether you are buying new cars or used cars, having your car serviced with us or simply browsing our websites, we would love to hear from you and find out if there is anything we can do to improve. Filling out one of our surveys only takes minutes and it will help us to provide better services to you and all of our customers in the future.

How did we do?

Please select your feedback topic *
If other, please give details
Title *
First Name *
Surname *
Phone *
Email Address *
Postcode *
What do you think about our website? *
Comments/Suggestions

We value customer feedback

We have been rated 4.59 out of 5 based on 2017 ratings.


I'd endorse Volkswagen Eastbourne because from finding the right car, getting it delivered to the closest dealership, test driving and finally buying the car, the process was very quick and easy. Stephen was a huge help and being welcomed to Volkswagen by the manager after was also a very nice touch. [Read More]

The staff at Volkswagen Worthing were good because they were friendly [Read More]

Volkswagen Haywards Heath were fantastic because salesperson was efficient & a pleasure to deal with throughout the process of trading in my previous vehicle & the purchase of my new vehicle. [Read More]

I'd definitely recommend Volkswagen Brighton because the cars and the staff our 2nd to none [Read More]

I was pleased with Audi Worthing and would recommend them because from start to finish customer service was outstanding. Harry was a star. [Read More]

I'd recommend Volkswagen Haywards Heath because they offer a high standard of service. [Read More]

SEAT Tunbridge Wells were great because their staff are very friendly and helpful throughout the process, they made me feel very welcomed due to it being the first vehicle I have purchased from them, they explained in detail about the car and the different features it had. The process was quick and friendly [Read More]

The experience at Volkswagen Haywards Heath was great because from start to finish they were very friendly, helpful and great to deal with. Thank you so much. More than happy [Read More]

My experience at Volkswagen Brighton was positive because they gave us a good offer on our part exchange [Read More]

I'd definitely recommend Volvo Eastbourne because they offered the best value for the vehicle at that time [Read More]

The staff at Audi Brighton were good because always friendly and welcoming [Read More]

My experience at Volkswagen Brighton was positive because of the ease of purchase from initial contact to collecting the car [Read More]

My experience at Skoda Tunbridge Wells was positive because the service was efficient and friendly. [Read More]

Stephen and all the team at Volkswagen eastbourne showed professionalism and friendliness, they always answered my questions honestly and I felt they went the extra mile in allowing kenton pick my car up early. It's a great feeling buying from VW Eastbourne. I would definitely do this again. [Read More]

My experience at Volkswagen Brighton was positive because the staff were extremely helpful and knowledgeable. I felt that I was explained everything very clearly and guided through the process. [Read More]

My experience at Volkswagen Worthing was positive because it was an easy experience, with non-pushy sales staff, and a satisfactory range of vehicles. [Read More]

I'd definitely recommend Skoda Ashford to friends and family because the salesman was friendly, knowledgeable and went out of his way to find the right car for me. In addition the staff in the service department followed up quickly with an issue with the car and I found they to had the same attitude and values. [Read More]

Skoda Tunbridge Wells were helpful because the young lady was very friendly helpful informative and knowledgable [Read More]

Audi Eastbourne staff were good because they made me feel like they wanted to help me find a car that suited me and the great service didn't stop after i had collected the car, there is frequent catch ups to ensure i am fully satisfied with everything which i appreciate [Read More]

One of the options was missed off the car, however myself and Audi worked through issues and they have arranged for part to be retrofitted [Read More]

I was happy with the service at Skoda Tunbridge Wells because the show room was well presented, and the sales person ADAM DYSON was extremely professional and attentive and had very good knowledge regards the car, [Read More]

Caffyns Motorstore were helpful because salesman Alex Busby was extremely helpful as I was making purchase from Cardiff. Always responded. Many thanks. [Read More]

Audi Worthing were great because they are consistent. I’ve visited many times for different reasons and spoken to different staff members and they’re always pleasant and happy to help. [Read More]

I had a great experience at Skoda Tunbridge Wells because I am a satisfied customer [Read More]

With a shared an interest in the Vengaboys, I hit off straight away with Lance " Sales Warrior " as he told me he is known in the dealership. He is always dancing whether standing up or sitting down and i see why he became Hassocks Village Fete 2015 Disco Champion. His dancing really adds to the buying experience and i feel that I now need dance to be part of buying any new car, maybe add singing and gender cat costumes for a total experience. [Read More]

I had a great experience at Audi Worthing because Bright was a good salesman. But we were a bit confused about the finale paperwork. We think we were charged £250.00 more than we were quoted. [Read More]

Volkswagen Haywards Heath were fantastic because Friendly, efficient and helpful staff and what,so far, seems a very good car. [Read More]

I'd definitely recommend Audi Brighton to friends and family because Sam James is a sales person who listens and engages, rather being focused on making the sale. [Read More]

I'd recommend Volkswagen Haywards Heath because they had the vehicle we wanted and they are in our local town. [Read More]

I was happy with the service at Audi Eastbourne because everyone there was friendly and helpful which helped my transaction go through swiftly. [Read More]