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Customer Feedback

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We aim to provide an exceptional level of customer service

We take your views very seriously Whether you are buying new cars or used cars, having your car serviced with us or simply browsing our websites, we would love to hear from you and find out if there is anything we can do to improve. Filling out one of our surveys only takes minutes and it will help us to provide better services to you and all of our customers in the future.

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We value customer feedback

We have been rated 4.66 out of 5 based on 3554 ratings.


My experience at SEAT Tunbridge Wells was cracking because it was a friendly salesman, it was a good friendly honest experience. I was really pleased as to how I was treated overall. I would gladly use the dealership again.

The staff at Volkswagen Eastbourne were good because we’ve been dealing with these people for at least 14 years so we know them very well. Wouldn’t still be going back if they weren’t excellent!!

I was happy with the service at Audi Brighton because great service and lovely people.

Skoda Ashford were great because.nothing was too much trouble everything fully exlained.

The staff at SEAT Tunbridge Wells were good because kept me up to date during the whole process and I was able to collect the car at short notice after selling my previous car

I'd suggest Audi Brighton to a friend because the whole process was easy. I went in with a 7 year old A1 and knew I wanted a new A1 as I loved my first one so much. I think it was a nice touch that the car came with the iPhone cables & the care kit.

The staff at Volkswagen Haywards Heath were good because they listened to me! All my questions were answered and I felt they cared for me as a customer. Highly recommend Jason and Siraj

I was happy with the service at Skoda Ashford because they had the car that I wanted at a reasonable price and gave a very good service

Audi Worthing were great because I was kept informed at all times, and was very happy with my dealings with rep Harvey Bolton from start to finish.

The experience at Audi Eastbourne was good because the staff are professional, polite and it is always a pleasure visiting the Eastbourne Branch.

Volkswagen Haywards Heath were great because they have friendly staff with excellent product knowledge.

The experience at Audi Brighton was good because it is a professional yet friendly dealership and I know the key staff there.

i would recommend others to brighton volkswagon as we were treated exceptionally well by the salesman and staff at this branch. Everything was explained to us in great detail and time was never an issue. after having a really awful experience with the Hull volkswagon it was very reassuring to know that there are some understanding car salesmen in our area

Special thanks to Ryan who is a true professional and a pleasure to deal with - Thank you

I'd suggest Volkswagen Worthing to a friend because I was given great information, given choices and kept fully informed by Joe from the purchase all the way to the collection of the vehicle with regular updates communicated to me in a professional manner.

Audi Eastbourne were great because professionalism, friendliness, explanations - I felt I could easily call and ask anything if I needed to.

Volkswagen Brighton are always fantastic, this will be the third car we have purchased through this dealership - always with Lance. Lance is a real credit to the dealership, we always enjoy our interactions with him, he takes time to understand our needs and budget - always in a good humoured way. I am super happy with my new car and all of the service provided. Thanks Lance.

I'd recommend Skoda Tunbridge Wells because they are super friendly and efficient , excellent service.

The experience at Audi Eastbourne was good because of the friendly and helpful team who found me the right car at the right price.

Volkswagen Haywards Heath were helpful because they treat you as an individual, nothing is too much trouble and they make the experience fun, relaxed and enjoyable from start to finish. I have bought from them before and specifically returned to them because of the way they treat people as individuals and valued customers.

My experience at Audi Eastbourne was positive because it was very smooth and quick and Elouise was very professional.

The staff at Audi Eastbourne were good because they were very professional and explained everything clearly

The staff at Volkswagen Eastbourne were good because they were friendly and efficient.

I'd definitely recommend SEAT Tunbridge Wells because I had an overall excellent and stress free experience buying my new car. Caffyns’s staff are always very knowledgeable and make buying a new Car a very pleasant experience.

Audi Brighton were great because they consistently offer great service and impartial advice. Bradley and his team make buying a car a pleasure as there is no hard sell that is often so prevalent in other dealerships.

The experience at Volkswagen Brighton was good because Richard was brilliant. I came alone on an initial fact find, I came back again and he remembered me, I came a third time with my other half and a fourth for a test drive. He was never pushy, had answers to our questions and found answers to the more obscure. My Tiguan is a pleasure to drive, my demanding teenage passengers love the space and all the accessories and now CV-19 restrictions are lifting I look forward to driving it more and giving lifts to family and friends

My experience at Volvo Eastbourne was cracking because I felt looked after by the salesman and my car was delivered on time

I was happy with the service at Volkswagen Eastbourne because the sales person I dealt with throughout my whole transition from my old car to my new one was absolutely amazing! He made sure he listened and understood what I was looking for and the best deal I could get and kept in contact regularly to keep me updated with where I was with my old finance and what options I had going forward and how to get me into my new car that’d I’d wanted! The staff always offer you a drink and are extremely welcoming and friendly.

I'd endorse Audi Brighton because everyone I have dealt with there over the last 20 years has been helpful, courteous and highly professional. Birds of a feather really do flock together and this is evident at Audi Brighton!

The experience at Audi Worthing was good because the sales staff were great, made you feel valued and treated you with respect. 6