Closing Date: 03 March 2019

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Parts Apprentice - Ref: HV30-113

Brighton Volkswagen

Normally between 8:00 am and 6:00pm Monday to Friday (dependant on branch)

  • Salary: Dependent on age
  • Closing Date: 03 March 2019

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Please read through the Application Help Sheet below before uploading your cv.


The job description and person specification follows this guidance.



Apprentice Application Help-Sheet


Thank you for your interest in our award winning Apprenticeship Scheme.


We have outlined the requirements below as guidance notes.


1.              Read through the job description.


2.         Read through the person specification.  (Several points on the person specification will be scored as part of our short-listing process for interviews).


3.         Using the guidelines available on the website in conjunction with this help sheet, submit your cv giving as much detail as you can to demonstrate how you can meet each of the requirements of the person specification using examples. These may not always be work related as often applicants have not yet started work, but you maybe able to demonstrate using examples from school, hobbies, projects etc.


Please include the grades and subjects for each qualification gained.


If you have not yet taken your GCSEs please include your predicted grades and subjects for each qualification being taken, stating clearly that they are predicted grades.


NB:     Short-listed candidates may be invited to a first interview and key skills test at Caffyns plc, Saffrons Rooms, Meads Road, Eastbourne, East Sussex, BN20 7DR, or at the relevant dealership.






To carry out practical and theory work in a professional manner to complete and pass the NVQ and Apprenticeship Framework to the required level of the apprenticeship programme.




1.1)   Responsible to:


Aftersales/Parts Manager/Parts Supervisor


1.2)         Relationships with:


Workshop staff


Service staff


Warranty Administrator






General Manager


Human Resources staff


Other branch Staff




To carry out all work efficiently and accurately in accordance with Company and Health & Safety procedures.


To carry out all duties as required or authorised, i.e. parts delivery, warehouse duties.


To inform retail and trade customers at the earliest opportunity of any delay on ordered parts.


To ensure the security of Company property.


To maintain and comply with all Company regulations and consumer legislation.


To receive and identify stock and check goods from suppliers.


To correctly locate items in warehouse.

To ensure accurate identification of customer’s needs by means of manufacturer electronic parts catalogues 

To conduct all transactions with customers with the utmost courtesy.


To ensure that stock is only issued in accordance with Company policy regarding payment or charge.


To guard against unauthorised withdrawal from stock.


To inform stock control of any stock discrepancies at all times. 


To care for stock control, plant and record systems.


To assist all dealership staff in parts identification and, if required, replacements.


To update and maintain catalogues and computerised parts systems


To be able to order all customer parts order requirements via manufacturers computerised ordering systems.


To remain conversant with product knowledge, and to read all parts bulletins. To maintain attendance at college/academy and to attend any other additional training as required to ensure the highest levels of knowledge.


All Apprentices:


As a Caffyns Parts Apprentice, you are expected to complete your NVQ, Apprenticeship Framework, and associated certificates to the required level within approximately two years of your start date, or sooner if possible.


You are required to attend your places of work and study punctually at all times, and explain absences/lateness to your tutor and to your Aftersales/Parts Manager. Absences from your place of study or work should be notified by your normal start time by telephone to both your college/academy and your Line Manager in line with the sickness absence reporting procedure.


As representatives of Caffyns, you are expected to behave responsibly at all times, acting with respect and courtesy towards your colleagues, tutors and other students.


You are required to complete and submit your portfolio, including any assignments and coursework, by the agreed date.


You must only present your own work for assessment. Presenting other people's work or allowing others to use your work may result in disciplinary action.


You are required to take responsibility for your own learning both at your workplace and at your place of learning and find out what is expected of you while on the course to successfully complete your apprenticeship within the designated timeframe.


You are required to let your Aftersales Manager/Parts Manager know immediately of any situation, at work, or at your college or academy, which has an impact on your progress.


You are required to take responsibility for finding out about times and dates of examinations and assessments, registering for them, and abiding by all exam and assessment rules and regulations.


You are required to read and sign a Service Level Agreement which will outline the responsibilities of the Company, the learning provider, and the apprentice during the apprenticeship period.


3)              COMMUNICATION:


To maintain good communications with all branch departments, staff and customers as requested.




This list of duties is not exhaustive and other tasks and responsibilities will be required of the post holder including any other duties commensurate with the post as requested by the Aftersales/Parts Manager or General Manager.



All information relating to customers, employees, and the business is to be treated confidentially in line with Company policy and procedures.




Caffyns has an obligation under the Health & Safety at Work Act 1974 to provide safe and healthy working conditions.  All employees are required to co-operate with management in discharging this responsibility and must take responsible care for the health and safety of themselves and others.


All employees must read and adhere to the relevant sections of the Caffyns plc Health & Safety procedure.


Please be aware that Caffyns plc operates a no-smoking policy.




Other terms and conditions are as reflected in the Contract of Employment and Company policies and procedures, as amended from time to time and as governed by statute.


(A job description is a written statement of essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance.  This is not intended to be a complete, detailed account of all aspects of the duties involved).




Parts Apprentice

Created by Human Resources


Caffyns plc

Person Specification

Parts Apprentice, Brighton Volkswagen






Passes or predicted passes in a minimum of three GCSE’s at Grade ‘C’ or above including Maths and English and Science, or Functional Skills to Level 2 in Maths, English and ICT.

Full driving licence to be already held or to be gained in line with achievement of Level 2 of the apprenticeship.





Basic knowledge of IT to include Word, Excel, Outlook Express and Internet.



Basic understanding of the Apprenticeship Scheme.

Demonstrate an interest in Caffyns as a Company.





Ability to work in a customer focused manner.

Ability to actively seek clarification and advice.

Good organisational and time management skills.

Ability to carry out tasks using own initiative.

Ability to communicate face to face, on the telephone and in writing.

Ability to make a positive contribution to the team.




Knowledge of the retail environment, trade custom, stock control, customer service etc.

Evidence of employment, work experience, study, hobbies or projects in which knowledge and/or hands-on practical skills have been gained, i.e. working on motor vehicles, motorcycles, bicycles, engines etc.





Willing to adapt to the requirements of the NVQ, i.e. attend college and complete all assignments.



Parts Apprentice

Created by Human Resources



Added: 05 February 2019

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