MAIN PURPOSE OF JOB:
To sell finance in a professional way to the required targets and to maximise sales opportunities by offering finance solutions to customers.
To support all sales staff to ensure we not only deliver an outstanding customer experience but to capture and maximise all profit opportunities from within the sales arena.
To build professional relationships with potential and current customers.
To sell and promote vehicle finance packages in line with branch targets.
To professionally present features and benefits of all sales products to the customer.
Under current Financial Conduct Authority (FCA) Regulations for Selling Insurance, it is a requirement of this role for candidates to either provide certified proof of 'competency', or for those candidates without the relevant certification to receive training on commencement and pass the associated 'competency' assessment.
1) MAIN WORKING RELATIONSHIPS:
1. 1 Responsible to:
General Sales Manager
Relationships with:
Regional Director
Sales Executives
Head Office and Branch Staff
Other company managers and staff
Manufacturers’ representatives
Suppliers and other company representatives
Company Auditors
Customers
2) OBJECTIVES AND KEY TASKS:
To sell and promote vehicle finance packages in line with branch targets.
To stack every deal with full profit potential in conjunction with Sales Manager and Business Manager.
To operate Sales board and optimiser daily.
Assist with Dealerweb as necessary, diary maintenance a priority.
Keep the showroom and front of house in good order, changing displays regularly.
To present features and benefits of the different finance products professionally to every customer purchasing a vehicle.
To ensure that sales are conducted in a professional way following the Caffyns “Steps” programme.
To assist Sales executives in the sales process and ensure that each customer is attended to promptly.
To maintain and develop effective and professional relationships with finance company representatives.
To promote Caffyns through a professional attitude to work and when dealing with suppliers, manufacturers and customers.
To complete all paperwork associated with finance packages in accordance with Caffyns plc’s Due Diligence Procedure and ensuring FSA compliance.
Confirm any financial settlement on all vehicles taken in part exchange and arrange settlement on completion.
To enter information correctly on UCS, manufacturer’s, and other relevant systems as required.
To maintain contact with customers after purchase to ensure Customer Satisfaction.
To work as a team with colleagues to ensure that the business operates effectively.
Act as Sales Managers assistant during his absence
To present a professional image at all times.
To assist other Branches as required.
3) OTHER DUTIES:
This list of duties is not exhaustive and other tasks and responsibilities will be required of the post holder including any other duties commensurate with the post as requested by the General Sales Manager, Regional Director or Head Office staff.
4) CONFIDENTIALITY:
All information relating to customers and the business is to be treated confidentially in line with Company procedures.
5) HEALTH AND SAFETY:
Caffyns has an obligation under the Health and Safety at work act 1974 to provide safe and healthy working conditions. All employees are required to co-operate with management in discharging this responsibility and must take responsible care for the health and safety of themselves and others.
6) TERMS AND CONDITIONS OF EMPLOYMENT:
Other terms and conditions are as reflected in the contract of employment, and company policies and procedures, as amended from time to time and as governed by statute.
(A job description is a written statement of essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved).
Sales Controller
30th April 2021
CAFFYNS PLC
Person Specification
Sales Controller Tunbridge Wells Skoda/Seat
QUALIFICATIONS
Essential
G.C.S.E Maths at Grade C or equivalent
G.C.S.E. English at Grade C or equivalent
FSA Accreditation or willing participation in training
Desirable
A Level or Diploma in Business Management
ATTAINMENTS/COMPETENCIES
Essential
Understanding of Finance and Insurance products
Ability to present information clearly and concisely
Good level of computer literacy, particularly with regard to databases and Microsoft applications
Evidence of Manufacturer training in Sales and Aftersales
Desirable
Experience of the Skoda/VW brand
SKILLS REQUIRED
Essential
Good oral and written communication skills
Ability to work in a customer focused manner.
Can demonstrate the ability to carry out tasks within set timeframes
Self-prioritise workload according to the business needs.
Good time management skills.
SPECIAL APTITUDES
Essential
Self-motivated and able to work effectively as a team leader
Commitment to Caffyns’ aims and objectives
Ability to remain calm under pressure
Created by: Gary Holman
Date: 30th April 2021