Saturday Receptionist - Ref: EV56-66

To ensure the efficient and professional provision of reception services to the branch, meet and greet visitors to the branch, professionally directing them as required. To deal with all calls quickly and efficiently, passing the call to the relevant department effectively and to look after and maintain a high standard of cleanliness in the hospitality area.

Added: 10 May 2019Closing Date: 26 May 2019

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Benefits

  • Location: Eastbourne Volvo
  • Salary: Commensurate with skills and responsibilities
  • Department: Administration
  • Benefits:
  • Driver Licence Required: No
  • Working Hours: 08.30 to 5.00 Saturdays

Description

MAIN PURPOSE OF JOB:        

To ensure the efficient and professional provision of reception services to the branch, meet and greet visitors to the branch, professionally directing them as required. To deal with all calls quickly and efficiently, passing the call to the relevant department effectively and to look after and maintain a high standard of cleanliness in the hospitality area.

1)    MAIN WORKING RELATIONSHIPS:

  1. Responsible to:  

Sales Manager      

     

  1. Relationship with:         

Branch staff

Customers

Telephone callers

Manufacturers’ representatives

Caffyns’ staff

Visitors to the branch

2)    OBJECTIVES AND KEY TASKS:

  1. Reception:

To answer all calls to the branch and distribute to the relevant department.

To greet all walk-in customers and ensure they are directed as appropriate.

To deal with telephone enquiries professionally and efficiently, ensuring messages are passed to the relevant person/department as quickly as possible.

2.2)   Hospitality Area:

To maintain the hospitality area, ensuring it is clean and tidy at all times.

To wash up as required.

To serve drinks to customers.

To keep drinks area stocked with drinks

3)    OTHER DUTIES:

This list of duties is not exhaustive and other tasks and responsibilities will be required of the post-holder as requested by the Brand Manager.       

4)    CONFIDENTIALITY:

All information relating to customers and the business is to be treated confidentially in line with Company procedures.

5)    HEALTH & SAFETY:

Caffyns has an obligation under the Health & Safety at Work Act 1974 to provide safe and healthy working conditions.  All employees are required to co-operate with management in discharging this responsibility and must take responsible care for the health and safety of themselves and others.

6)    TERMS & CONDITIONS OF EMPLOYMENT:

Other terms and conditions are as reflected in the contract of employment.

(A job description is a written statement of essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance.  This is not intended to be a complete, detailed account of all aspects of the duties involved).

Saturday Receptionist

30.07.15

Created By: M Goodwin

Caffyns plc

Person Specification

Weekend Receptionist – Eastbourne Volvo

QUALIFICATIONS

Essential

G.C.S.E. English at Grade C or equivalent

Desirable

NVQ/SVQ levels 2 and 3 in Customer Service

SKILLS REQUIRED

Essential

Able to work efficiently with the public

Able to convey information clearly & succinctly whether verbal or written

Able to establish effective working relationships with varied personnel

Able to work independently demonstrating initiative and pro-activity

Able to demonstrate sensitivity, diplomacy and tact

Able to persuade negotiate and influence others

Basic computer skills

Desirable

Knowledge of operating a switchboard

Word processing/ spreadsheet skills

PERSONAL ATTRIBUTES

Essential

Have a smart appearance

Excellent telephone manner

Able to maintain confidentiality

Ability to sometimes deal with difficult, impatient or distressed people

Efficient and well organised

Interested in the work of the organisation

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Benefits

  • Location: Eastbourne Volvo
  • Salary: Commensurate with skills and responsibilities
  • Department: Administration
  • Benefits:
  • Driver Licence Required: No
  • Working Hours: 08.30 to 5.00 Saturdays
Apply for this job