Closing Date: 15 December 2018

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Sunday and Bank Holiday Showroom Host/Receptionist - Ref: CT42-86

Worthing Volkswagen

10:00am to 4:00pm Sunday 10:00am to 4:00pm Bank Holidays

  • Salary: Commensurate with skills and responsibilities
  • Closing Date: 15 December 2018

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MAIN PURPOSE OF JOB:        

 To ensure the efficient and professional provision of reception services to the branch.

 To meet and greet visitors to the branch, professionally directing them as required.

To deal with all calls quickly and efficiently, passing the call to the relevant department effectively

To look after and maintain a high standard of cleanliness in the hospitality area

1)    MAIN WORKING RELATIONSHIPS:

  1. Accountable to:  

Sales Manager

  1. Relationship with:         

Brand Manager

Branch personnel

Customers

Other Caffyns’ staff

Visitors to the branch

2)    OBJECTIVES AND KEY TASKS:

2.1   Reception:

To answer all calls to the branch and distribute to the relevant department.

To greet all walk-in customers and ensure they are directed as appropriate.

To deal with telephone enquiries professionally and efficiently, ensuring messages are passed to the relevant person/department as quickly as possible.

To ensure all enquiries that come into the branch, via telephone, email, walk in and Volkswagen referrals are logged correctly.

To email messages to branch staff where necessary.

Maintain safe working practices and abide by the Volkswagen standards at all times.

To ensure that all visitors to the Branch are recorded in the visitors book, and are aware of Health & Safety Issues.

To monitor showroom POS, check ipads are up to date and are fully charged, update prices and fuel figures, order brochures.

To ensure that the Centre’s outgoing post is processed on a daily basis.

2.2   Hospitality Area:

To maintain the hospitality area, ensuring it is clean and tidy at all times.

Ordering supplies to keep fridge stocked at all times.

To serve drinks to customers.

To supply customer with papers and magazines as requested.

2.3 Other Responsibilities

Responsible for Health and Safety for the branch.

Organising the Volkswagen training for appropriate staff members.

Co-ordinating with other Managers at branch regarding the annual Volkswagen Audit.

To ensure that all administration tasks are completed accurately and properly.

To assist with updating battery audit spread sheets.

Comply with and distribute any new legislation or circulars supplied by Volkswagen UK or Caffyns Head Office.

3)    OTHER DUTIES:

This list of duties is not exhaustive and other tasks and responsibilities will be required of the post-holder as requested by the Sales Manager.       

4)    CONFIDENTIALITY:

All information relating to customers and the business is to be treated confidentially in line with Company procedures.

5)    HEALTH & SAFETY:

Caffyns has an obligation under the Health & Safety at Work Act 1974 to provide safe and healthy working conditions.  All employees are required to co-operate with management in discharging this responsibility and must take responsible care for the health and safety of themselves and others.

6)    TERMS & CONDITIONS OF EMPLOYMENT:

Other terms and conditions are as reflected in the contract of employment and company policies and procedures, as amended from time to time and as governed by statute.

(A job description is a written statement of essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance.  This is not intended to be a complete, detailed account of all aspects of the duties involved).

Caffyns plc

Weekend and Bank Holiday Showroom Host/Receptionist

Worthing Volkswagen

Person Specification

SKILLS REQUIRED

Essential

The ability to work efficiently with the public

Able to convey information clearly & succinctly whether verbal or written

Able to establish effective working relationships with varied personnel

Able to work independently demonstrating initiative and pro-activity

Able to demonstrate sensitivity, diplomacy and tact

Able to persuade negotiate and influence others

Basic computer skills

Desirable

Knowledge of operating a switchboard

Word processing/ spreadsheet skills

PERSONAL ATTRIBUTES

Essential

Have a smart appearance

Excellent telephone manner

Able to maintain confidentiality

Ability to sometimes deal with difficult, impatient or distressed people

Efficient and well organised Interested in the work of the organisation

Added: 05 December 2018

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