MAIN PURPOSE OF JOB:
To sell and supply manufacturer parts to retail and trade customers.
1) MAIN WORKING RELATIONSHIPS:
1.2 Relationships with:
Other department staff
Head Office staff
2) OBJECTIVES AND KEY TASKS:
To attend manufacturer and Company training courses and familiarise with Office IT equipment and procedures.
To work as part of a team to achieve the target sales set.
To maintain a clean and tidy working environment.
To make number plates to order.
Other duties as required as authorised, i.e. parts delivery, warehouse duties.
To inform retail and trade customers at the earliest opportunity of any delay when parts ordered.
To ensure the security of company property.
To maintain workshop tool stock control located in the parts department.
To complete ad-hoc stock takes on specific locations in the parts department.
To maintain and comply with company regulations and consumer legislation.
To receive and identify stock and check goods from suppliers.
To correctly locate items in warehouse.
To ensure accurate identification of customer’s needs by means of parts catalogues and computer lists, i.e. Epc, Etka & Power.
To conduct all transactions with customers with the utmost courtesy.
Implementation of discount structure as applicable.
To ensure that stock is only issued in accordance with policy regarding payment or charge.
To guard against unauthorised withdrawal from stock.
To inform stock control of any stock discrepancies at all times.
To care for stock control, plant and record systems.
To assist all dealership staff in parts identification and, if required, replacements.
To communicate clearly and politely on the telephone.
Discount sales correctly in accordance with company policy.
To be able to order all customer parts order requirements via manufacturers computerised ordering systems, i.e. Goulds, vag parts500, Castrol. .
To maintain a training plan working closely with the parts supervisor.
To ensure all paperwork, documentation and requisitions are properly recorded within the stock control, system.
To ensure that all credit sales are made to an authorised signatory or approved account.
To keep all parts catalogues, manufacturers lists, etc updated and tidy in either hard copy or on PC
To maintain good communications with all staff, customers and branches.
Maintain close relationships with the manufacturers, suppliers, statutory representatives and all other business related contacts.
To advise the Head of Business and Aftersales Manager on all related matters of importance.
To ensure Parts Supervisor is kept aware of stock movement.
To notify the Parts Supervisor of any difference noted when inspecting incoming goods.
To maintain good helpful relationships with all customers and their representatives.
To assist in any sales marketing activity as required.
To ensure all transactions take place according to dealership policy.
To ensure security of all cash and cheques received.
All goods in checked for conformity with orders/ delivery notes.
All issues made with receipt, payment or authorised signature.
CSI scores to achieve targets set by company.
5) OTHER DUTIES:
This list of duties is not exhaustive and other tasks and responsibilities will be required of the post holder including any other duties commensurate with the post as requested by the Regional Director/Head of Business, Aftersales Manager, Parts Supervisor, or Head Office staff
All information relating to customers and the business is to be treated confidentially in line with Company policy and procedures.
7) HEALTH AND SAFETY:
Caffyns has an obligation under the Health and Safety at work act 1974 to provide safe and healthy working conditions. All employees are required to co-operate with management in discharging this responsibility and must take responsible care for the health and safety of themselves and others. To wear protective footwear and clothing provided by company at all times.
All employees must read and adhere to the relevant sections of the Caffyns Health and Safety procedure.
8) TERMS AND CONDITIONS OF EMPLOYMENT:
Other terms and conditions are as reflected in the contract of employment and company policies and procedures, as amended from time to time and as governed by statute.
(A job description is a written statement of essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved).
Trainee Parts Advisor
12th July 2016
Trainee Parts Advisor, Brighton Audi
City & Guilds in Motor Vehicles or equivalent
Grade C or above GCSE in Maths and English or equivalent
Skills gained in a similar role in the Industry
Excellent communication skills
Good computer skills
Full Driving License
The ability to work efficiently with the public.
Able to convey information clearly & succinctly whether verbally or in writing
Able to solve problems
Able to establish effective working relationships with varied personnel
Able to work independently demonstrating initiative and pro-activity
Able to demonstrate sensitivity, diplomacy and tact
Able to persuade, motivate, negotiate and influence others
Word processing/ spread sheet skills
Have a smart appearance
Able to maintain confidentiality
Ability to sometimes deal with difficult, impatient or distressed people
Efficient and well organised
Interested in the work of the organisation
Able to attend Manufacturer and/or Company Training
Trainee Parts Advisor
12th July 2016