MAIN PURPOSE OF JOB:
To proactively identify tyre opportunities and then price for Service advisors to sell to customer. To repair tyres when possible. To carry wheel alignment duties including 4 wheel alignment.
1) MAIN WORKING RELATIONSHIPS:
Responsible to:
Aftersales Manager
1.2) Relationships with:
All branch staff and customers
Health & Safety Officer
External inspectors and suppliers
Customers and manufacturers’ representatives.
1.3) Responsible for:
Tyre bay condition
Tyre stock
Old carcases
Cleanliness and safety.
1.4) Financial sign off:
None
1.5) Absence:
In periods of absence the position is deputised by other staff as directed by the Aftersales Manager.
1.6) Deputises for:
Other staff as directed by the Aftersales Manager.
2) OBJECTIVES AND KEY TASKS:
To identify tyre sales/need opportunities when cars arrive at Audi Centre. Price opportunities and allow Advisors to sell to customer; however there will be some occasions when the Tyre Technician will need to sell to the customer. Meet with customers to help them understand tyre need when required.
Ensure full understanding of 4 wheel alignment, wheel balancer, tyre changer and other associated tyre equipment.
Carry out Tyre work to the highest standards and to the appropriate specification.
Ensure all work is carried out observing safe working practices of self and others.
Liaise and seek advice from colleagues and supervisors in situations that are over and above work specified.
Complete relevant service documentation. Manage tyre stock, with particular attention to overage stock and also manage demand against stock.
Ensure that workshop housekeeping standards are maintained at all times including the use of special and personal tools.
Work with other workshop and Audi Centre colleagues to provide excellent customer service. Share best practice when appropriate.
To carry out their allocated work independently and under their own responsibility.
The employee has the right to obtain information from their Line Manager about the work allocated to them.
To provide their Line Manager of their own accord with important information about their working field and gives and/or obtains the necessary information from colleagues to ensure a proper running of the business.
3) COMMUNICATION:
To maintain good communications with all departments and staff.
Maintain close relationships with the manufacturers, suppliers, statutory representatives and all other business related contacts.
To advise the Head of Business and managers on all related matters of importance.
4) OTHER DUTIES:
This list of duties is not exhaustive and other tasks and responsibilities will be required of the post holder including any other duties commensurate with the post as requested by the Service Manager or Branch Manager.
5) CONFIDENTIALITY:
All information relating to customers and the business is to be treated confidentially in line with Company policy and procedures.
6) HEALTH AND SAFETY:
Caffyns has an obligation under the Health and Safety at Work Act 1974 to provide safe and healthy working conditions. All employees are required to co-operate with management in discharging this responsibility and must take responsible care for the health and safety of themselves and others.
All employees must read and adhere to the relevant sections of the Caffyns Health and Safety procedure.
7) TERMS AND CONDITIONS OF EMPLOYMENT:
Other terms and conditions are as reflected in the contract of employment and company policies and procedures, as amended from time to time and as governed by statute.
(A job description is a written statement of essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved).
Created By: Simon Lewis
Dated: 01.12.16 Tyre Technician
Person Specification
Tyre Technician
Brighton Audi
QUALIFICATIONS
Essential
Full clean driving licence
SKILLS REQUIRED
Essential
Able to convey information clearly and succinctly whether verbal or written
Time management skills
IT Literate
Ability to work under pressure and meet both deadlines and agreed objectives
Able to establish effective working relationships with varied personnel
Ability to work in a customer focused manner.
Excellent telephone manner.
Desirable
Working knowledge of tyre maintenance and an understanding of all tyre fitment equipment.
Self-prioritise workload according to the business needs
PERSONAL ATTRIBUTES
Essential
Commitment to Caffyns aims and objectives
Have a professional, smart appearance at all times
Efficient and well organised
Able to maintain confidentiality
Ability to sometimes deal with difficult, impatient or distressed people
Self motivated and able to work both alone and as part of a team
Be able to work under own initiative
Created By: Simon Lewis
Dated: 01.12.16 Tyre Technician