Caffyns PLC has made every effort to ensure the accuracy of the information contained in this site.
Whilst every effort is made to produce up to date products and specifications, this site should not be regarded as an infallible guide to our vehicles products and services, nor does it constitute an offer for the sale of any particular vehicle.
Data collection via web forms & email
This site collects personal data from you via web forms, and also via email addresses we provide so that you contact us with enquiries and send us your details. You submit information using these methods voluntarily, and agree to the use of the personal data you provide as described in this policy. If you give us personal information about somebody else, such as a colleague, we will assume you have their permission to do so, and their data will also be subject to this policy.
Caffyns PLC will use the data you supply to answer an enquiry or to administer an ongoing commercial relationship. We will also use your data to tell you about changes to the site, new information, or products and services offered by Caffyns PLC that we think you will find valuable. We do not share, sell, trade or rent your personal data outside of the Caffyns PLC group. We may choose to do so in future with selected third parties whose products and services we think you will find interesting. You can choose not to receive this information by sending a blank email to Caffyns PLC Email Address with the subject 'No 3rd Party Information.
Contact Caffyns by Phone
Please note that your call to Caffyns may be recorded for training or monitoring purposes - this applies to all numbers for Caffyns Plc and its branches which are available to public both online and off-line.
All rights, including copyright and database right, in the website and its contents, are owned by or licensed to Caffyns PLC, or otherwise used by Caffyns PLC as permitted by applicable law or the copyright holder. You may not copy, reproduce, republish, download, post, broadcast or transmit any text, images, graphic, logo, button, icon, image and their selection and arrangement thereof, and any underlying source code and software, for any commercial or public purpose without prior written permission from Caffyns PLC or the copyright holder.
You may not adapt, alter or create any of the material or information in this site or use it for any other purpose other than for your personal non-commercial use. You agree to use this site only for lawful purposes.
Caffyns PLC reserves the right to use for its own purposes any material submitted to the site, including text and images, either on the site or in any other form, including for publicity purposes. Caffyns PLC reserves the right to monitor submissions to the site and to edit or reject any submissions.
We try to ensure that information on our site is accurate, complete and up-to-date. In using this site, however, you agree to be bound by the Terms & Conditions, which take effect on the date when you first use the site.
Without prejudice to your statutory rights, the site and all information, text, names, images, pictures, logos, links and icons and other materials (without limitation) are provided 'AS IS' and on an 'IS AVAILABLE' basis without representation warranty or endorsement, express or implied. In particular, we do not warrant or represent the accuracy or completeness of information provided on this site nor do we guarantee that use of this site will be uninterrupted or error-free, or that the site and its servers are free of computer viruses or bugs.
In no event will Caffyns PLC be liable to any person for any damage or loss that may arise from the use of any information contained in our site or products displayed on our site, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of the site.
Notwithstanding anything else in these Terms & Conditions, we will not be liable for claims relating to the functionality or availability of this site.
All names, images, logos identifying Caffyns PLC are proprietary marks of Caffyns PLC. All third party brand, product, service and company names contained on this site are the trademarks, service marks and trade names of their respective holders. Caffyns PLC does not give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders' rights.
Caffyns PLC does not represent, warrant, endorse or hold esponsibility over any external sites that may be linked to and from this site. Any external site that you visit by clicking through a link on this site is outside the control of Caffyns PLC and you visit entirely at your own risk.
The software downloads from this site have been thoroughly scanned and tested at all stages of production, but - as with all new software - we still recommend that you run a virus checker before use. We also recommend that you have an up-to-date backup of your hard disk before using the software. Caffyns PLC cannot accept responsibility for any disruption, damage and/or loss of data on your data or computer system that may occur while using the software. Consult your network administrator before installing any software on a networked computer.
Aggregated Site Usage Statistics
Cookies may be placed on your computer, phone or other Internet device to provide us with aggregated data of the usage of this site and the mediums which are driving traffic to the site. The data gathered by these is aggregated and therefore your individual usage of this site cannot be attributed to you.
Essential Site Features
Cookies may be placed upon your computer, phone or other Internet device in order to provide essential site features such as allowing you to compare different cars in stock and complete enquiry forms quickly.
Complimentary Site Features
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here shall be exclusively subject to the jurisdiction of the courts of England and Wales.
Caffyns PLC reserves the right to change any of its terms and conditions at any time by posting changes online.
If you do not accept these Terms in full, you must stop using this website immediately.
Our Liability insurance is with Allianz Insurance plc.
Claims notifications or queries can be made via:
Telephone No: 0344 412 9996
500 Avebury Boulevard
Milton Keynes MK9 2XX.
Please read these terms carefully, and print and keep a copy of them for your reference.
This website is owned and operated by Caffyns plc, Meads Road, Eastbourne, East Sussex. BN20 7DR.
VAT registration number 661 9179 10
Caffyns plc is a company registered in England No. 105664
If you need to contact us, please call 01323 730201.
Calls to this number are charged at local rate from a standard BT landline. Calls from other networks and mobile phones may vary.
Telephone calls may be recorded or monitored for training and compliance purposes.
Making a contract with us
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.
We will not take payment from you until we have accepted your order.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
If the goods are not available, we will contact you and offer you substitute goods. You are under no obligation to accept the substitute goods and it is our responsibility to ensure all goods conform to the contract as agreed.
Before ordering clothing sized as Small, Medium, Large etc, please check against UK sizes with a member of our sales staff.
We reserve the right to adjust the VAT rate if this changes and you will be informed by email of any such change.
How to place order
Telephone or email the appropriate nearest Caffyns Branch for your make of car and place your order with a member of our Service or Parts sales team. Please make sure we have your full postal and email address.
Telephone calls may be recorded or monitored for training and compliance purposes.
A conformation of your order will be emailed or posted to you together with a copy of these terms and conditions and our contact details.
Delivery charges are calculated according to the size and weight of items/packages. Delivery charges for large or fragile items such as body panels, may need to be specifically priced. We will inform you of delivery costs before we consider your order accepted and a contract between us being in place. We will not take payment until we have accepted your order and a contract is in place.
We deliver to the UK only.
Items may be collected from the branch at which the order was placed. Caffyns plc will normally arrange for items in stock to be dispatched the same as or the next working day of the clearance of funds. Items specially ordered on your behalf may be subject to longer delivery times.
We will endeavour to complete all orders within 30 days. If a special order item is likely to be longer than 30 days we will inform you by email and you will be entitled to cancel the order.
If the goods are lost or damaged in transit, please let us know promptly.
We accept payment by most credit and debit cards. When you place an order the payment will be authorised but not debited. We'll only charge your card when your items are sent out. If an overseas credit or debit card is used the exchange rate will be determined by your payment card issuer.
We accept cheques made payable to Caffyns plc. Please include your address and cheque guarantee card details on the reverse. Please note that paying this way takes slightly longer because we can't send your items out until your cheque has cleared.
Cancellation and returns
You can cancel your contract at any time up to 14 days after the day of delivery. To do this, please write to us at the address shown on your order confirmation. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods to us at your own expense.
You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you use the goods in any way, other than what is considered necessary to ensure they meet your requirements, and this use results in the value in the goods being reduced or any damage caused to the goods, we will charge you for the reduction in value.
If there is a problem with the goods, please contact the branch at which you placed the order. We will deal with the matter in accordance with your legal rights.
All moneys paid, including outward postage charges, will be refunded within 14 days. If the goods are returned because they are faulty we will also refund the return postage.
Changes to these terms
These terms were last changed on 13th June 2014. These terms apply to your order.
We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.
Caffyns plc may change or add to our terms and conditions for security, legal or regulatory reasons. Caffyns plc will give you notice of any changes or additions. We will not use this right to vary the terms of any special offer which applies to you. You may cancel this contract in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Nothing in these terms will reduce your statutory rights relating to faulty or misdescribed goods.