FAQs For Motability Customers Regarding COVID-19

Your Motability Scheme questions answered.

Added: 09 April 2020

FAQs For Motability Customers Regarding COVID-19

The Government COVID--19 announcements are having a major impact on a Motability Scheme. Below we have tried to answer as many questions as possible about the situation, however please contact us if you would still like to speak to a member of the team.

Please note that currently all our Caffyns dealerships are closed, which means we will not be able to process any orders or manage handovers or car returns.

Can I still apply for a new car if my current lease is almost up?

The Motability Scheme will apply an automatic six-month extension to all customers approaching the end of their lease. A Certificate of Motor Insurance or temporary cover from RSA Motability will also be provided.

If your lease is due to expire before your DWP re-assessment, you will also be eligible for a lease extension.

I have applied for a Motability car already. Will I receive the vehicle?

All dealerships that supply vehicles for the scheme are currently closed. If you are an existing customer, your lease on the vehicle you currently drive will be extended for six months so you are not left without a car during this time.

If you are a new customer, unfortunately delivery will not be possible at this time and will be delayed until we are able to once again carry out vehicle handovers. We understand that this will be a huge disappointment and apologise for any inconvenience this may cause. Please rest assured we will aim to get your vehicle to you as soon as possible when we are able and your agreed Advance Payment will remain the same.

Unfortunately we are not currently accepting new applications to the Motability Scheme but we hope to welcome you as a customer once we are back open.

Can I leave the scheme?

If you would like to leave the Motability Scheme, please contact us today to make arrangements.

Will I still receive my Good Condition Bonus?

Yes, you will still receive your bonus based on the original end date of your vehicle, however it may take longer to process at the moment. If it has been two months or more since you were due your bonus, please give us a call.

My vehicle is due an MOT

If your vehicle is due an MOT after 30th March, your MOT due date will be automatically extended to six-months after your original date. However, despite the extension, drivers are still required to ensure their vehicle is in a road worthy condition - maintaining yours and other road user's safety. It is still a prosecutable offence to drive an unsafe vehicle.

With the MOT extension in place, essential travel to pharmacies, essential food shopping and key workers which cannot work from home are still able to use their vehicles to travel.

The AA has published a useful article to help keeping your vehicle maintained during this period.


Further information regarding what to do if your MOT and vehicle tax are both due to run out whilst you are self-isolating can be found on the link below.



My vehicle is due a service. Can I book?

Our online booking system is still open however we will not be able to guarantee your booking will take place on your requested date until we are back open. Non-essential servicing and repairs are likely to be cancelled or rearranged until further notice.


Can I add a new driver to my lease?

You have the option to add up to three named drivers to your lease, whether that be family, friends or carers. Please call RSA Motability on 0300 037 3737 to add or change your driver information.

I’m abroad with my vehicle, what should I do?

If you are currently stranded abroad with your Motability vehicle and your lease is due to expire, please call the scheme to explain your situation. They will be able to extend your lease by up to six months to prevent issues.

Notification of customer death

In the unfortunate event of a customer passing away, we request that a family member, friend or carer contacts the scheme as soon as possible to notify them. Alternatively, please fill in the dedicated form here.

For more information on the current Motability Scheme situation, please head to the official Motability website or contact us today.

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