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The ease and honesty of John who sold the car to us was excellent. We had completed a lot of research prior to meeting him and traveling to Worthing, but after a bad experience at our local Volkswagen garage, it was a pleasure to deal with someone straightforward and honest. Restored my faith as John was realistic about delivery times and it was important to us to feel we were being told the truth at all times. There was no hard sell or pressure and overall it was a very pleasant experience, tha... Read More

Compared with other garages and makes we looked at, Caffyns (Volkswagen Brighton) have excellent quality salesmen who have obviously been very well-trained to give an excellent customer experience to potential buyers.

We really liked the car and also the sales woman who helped us was absolutely brilliant and listened to everything we said. She was perfect. Couldn't have had a more enjoyable time buying a new car.

The car I test drove was the same model as the one I was interested in, not always the case. The salesperson was very helpful to insure that the test drive achieved everything I needed to make my choice. From the time of decision I was always kept up to date with progress even to the extent of sending me a short video of my car once it arrived. The handover was smooth, efficient and professional.

Good experience. Plenty of time to drive and assess car, all questions answered. Smooth handover.