/Volkswagen/About Us/Customer Testimonials

Customer Testimonials

See what our customer have to say about our service

Contact Us

We have been rated 4.62 out of 5 based on 3139 ratings.


I'd suggest Audi Brighton to a friend because I saw an offer on Facebook which I messaged them about and within a very short timeframe I had a response from Samuel who was very patient whilst I was asking lots of questions and deciding whether to buy the car. He then sent me a personalised video of the car which was an incredible extra as this made my final decision on the car as it was as if I was there in person being spoken through the car. Once purchased, I was updated every step of the way. Sam was very polite and approachable and although he is a salesman he wasn’t pushy in any way at all to seal the deal. The car was delivered to me 7 days after I had bought it and dropped right outside my office. The lovely driver (excuse me for forgetting his name) went through all the paper work and everything I needed to know, he was very patient and although he had travelled over 100miles to me - he didn’t rush me through anything given he had to travel back. I was extremely pleased with the service from start to finish and given that buying a new car can usually be quite a stressful process, I can honestly say, it was completely stress free. I will definitely be recommending people to visit/contact the Brighton branch when looking for a new car. Thank you.

The experience at Volkswagen Eastbourne was great because superb service, sales adviser SAM LANE was brilliant, product knowledge, advise, every aspect, outstanding. ABOVE ALL NO SALES PRESSURE...all queries etc fully explained, best car buying experience we have had. This approach resulted in my wife and I being able to decide to BUY A NEW VEHICLE whilst in the showroom. Brilliant !!!!

I'd definitely recommend Volkswagen Eastbourne to friends and family because we was so pleased with the service. And Sam who we dealt with was so helpful and friendly and went overboard to give us such good service.

I'd recommend Volkswagen Haywards Heath to anyone because of the friendly service given by all personal on site a most enjoyable experience.

My experience at Volkswagen Eastbourne was cracking because of the sales person Steve Hewett. Clear and thorough exploration of the available options. We went in there with an idea of the car we would be interested in. We ended up getting a car that was much better suited to our needs. During the whole process he kept us informed of the actions that we needed to take and the progress. Follow up after the sale was also great. Very happy with his handling of all aspects of the process

I'd recommend SEAT Tunbridge Wells to a friend because they were professional and helpful without being pushy from the start.

The experience at Audi Worthing was good because Bright is very helpful. He stood with his that he will look after me, which he did! Transaction is straight forward plus he communicated well with everything.

My experience at Volkswagen Brighton was positive because I always feel looked after

The experience at Volkswagen Worthing was great because the professionalism ,how appointments were kept, the vehicle and mileage fitted my requirements. My previous car was a Golf and purchased from VW Worthing and it was reassuring to meet up the Sales Executive (Stuart) who sold me that car back in 2008! I must say that Joe Anderson who sold me the replacement car, is an outstanding member of staff and I hope that he will still be at VW Worthing when iI come to change my vehicle in the years to come .

I'd suggest Volkswagen Brighton to a friend because the service from start to finish was exceptional. Thank you.

Skoda Ashford are fantastic because since i have been using them (over 15yrs) my life has changed and the team at Ashford have always been there to assist. They are not over pushy and will take time out to explain any questions you have either in person or over the phone. When you purchase a vehicle the service team are just as helpful. Ashford team are very professional but also very aporachable & there is always someone who can use the coffee machine

Audi Brighton staff were good because they were extremely helpful

My experience at Skoda Ashford was cracking because kept informed by the staff any problems were sorted out quickly. Hand over was very good and delivered on time.

Volvo Eastbourne were fantastic because they look after the customers needs.

I was happy with the service at Volkswagen Worthing because I'd dealt with the same salesman before and was more than happy then so went for it this time and have not been disappointed, in fact I would say that the T-Roc is probably the best car I have ever driven and the service I have received from Caffyns and especially John Poxon has been splendid, any questions were answered quickly and clearly and I was kept informed at every stage.

I'd recommend Volkswagen Worthing to anyone because the standard of service was extremely high.

My experience at Volkswagen Haywards Heath was positive because the service from the sales representative (Siraj and jay) was great and felt it was personal.

I'd suggest Volkswagen Worthing to a friend because they have thorough product knowledge, available demonstrations, accurately show options and make effective use of customers time at all stages in the sales process.

I was happy with the service at Volkswagen Haywards Heath because all the staff were very friendly and professional in their approach. The sales representative went above and beyond in order to answer my questions.

The experience at Caffyns Vauxhall Ashford was good because they were very friendly and helpful and kept me up to date with the purchase of my car and I got shown around the car before I left the garage

I was happy with the service at Caffyns Vauxhall Ashford because the sales person was very good and friendly the service was excellent and i love the horse car

The experience at Audi Eastbourne was great because ive used the dealership for the last 10 years+ and in particular Mark Hodd is exceptional in his service and knowledge. Always a pleasant experience!

I'd endorse Caffyns Vauxhall Ashford because they are local, had the vehicle I was interested in and the sales person I dealt with made it a very easy and positive experience. The process was explained and any query or question was dealt with appropriately and in a timely manner.

Audi Worthing were fantastic because: Very good product knowledge Ability to quickly work through different financial packages Good focus in identifying suitable vehicles Extensive product feature knowledge

I'd endorse Skoda Tunbridge Wells because the staff and service was fantastic and couldn’t be faulted

The experience at Audi Brighton was great because commutation is excellent with the sales reps. Happy with all aspects of the sales including aftercare.

Skoda Ashford were helpful because no pressure, expert advice, treated as a valued customer throughout.

Audi Brighton were great because of great service and super product!

The experience at Volvo Eastbourne was great because of the courtesy of staff being friendly and the salesperson actually came out into the car park where we were looking at some models. And offered us to see more of selection in the showroom. From our experience of other dealers I feel Volvo has kept the professional attitude toward customer approach and with no pressure to buy. But offered us the quality and safest car available today. It was that that made us to make a choice on the V40 at our budget rather than selling over our limits. The sales person I like to mention and would recommend Mr Paul Matterson did an excellent job to make our choice. It’s is because of these excellent service I would recommend anyone to buy from Eastbourne. Since after delivery we have gone back to thank them personally.

Skoda Ashford were great because I have had excellent service for the last few years. I am an ex mechanic and have never caught them out =yet. Always honest.