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Service Promise

In Eastbourne & Worthing

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When you have your car serviced at Caffyns Volvo, we make a pledge to you. It’s called the Volvo Service Promise - and it guarantees an unbeatable combination of quality, reassurance and expertise. First, your personal service advisor will deal with any of your questions and make sure you get to where you need to go. Our expert technicians will then give your car a full health check including a free software upgrade to ensure that it's performing at its best. Finally, we'll provide you with 12 months' complimentary Volvo Roadside Assistance and a car wash.

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VOLVO GENUINE SERVICE – THE BEST FOR YOUR VOLVO

Regularly servicing at Caffyns Volvo is the best way to ensure trouble-free motoring. It is the only workshop guaranteed to offer you the unique combination of Volvo Genuine Parts, Volvo-unique methods and the expertise of specially trained Volvo technicians. We "live and breathe" Volvo, and we know the cars like our own pocket.

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WE WILL ALWAYS OFFER YOU ALTERNATIVE TRANSPORT SOLUTIONS

You shouldn’t need to be without a car when yours is in for service. This is why we make it easy for you by always offering alternative transport solutions.

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WE WILL ALWAYS PERFORM A HEALTH CHECK OF YOUR VOLVO, WITH FOCUS ON SAFETY

We connect your Volvo to our computerised diagnostics system to check that all safety systems function correctly. As part of the health check, we also check the status of the battery. Many of today’s devices (such as iPods, mobile phones, navigation units etc) draw power from the battery – by checking the status we offer you peace of mind.

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WE WILL ALWAYS WASH YOUR CAR IN CONJUNCTION WITH SERVICING

It’s always nice with a spotlessly clean and newly-washed car, and therefore we will wash your Volvo for you every time you have it in for service at our workshop. With Volvo Service Promise, your car is not only serviced and checked on the inside, it’s also clean and cared for on the outside.

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YOU WILL ALWAYS GET A PERSONAL CONTACT PERSON WHO IS DEDICATED TO YOU

With Volvo Service Promise you always have your own personal service contact, who is specially trained by Volvo and who can answer your questions. Your personal service contact stands by to book an appointment for service for you or to order other work, such as tyre changes or car care.

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WE WILL EXTEND YOUR VOLVO ASSISTANCE FOR ONE YEAR AT NO EXTRA CHARGE

In conjunction with the Volvo Genuine Service, we’ll provide Volvo Assistance for one year at no extra charge. Volvo Assistance means that in case of breakdown, you can get help around the clock, anywhere in Western Europe. Whether it’s fixing a flat tyre or compensation for accommodation costs while the car is being repaired.

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A FREE UPDATE OF THE CAR’S SOFTWARE TO THE LATEST VERSION IS ALWAYS INCLUDED*

At Caffyns Volvo your car can get a little better at every servicing, since free software updates are always included. Examples of functions or systems that can be optimised include air conditioning, engine and driver information.

* Applies to all Volvo models from model year 1999 and onwards, except the Volvo C70 –05, S/V40 –03, XC/V70 –00.