About the role
Caffyns are looking to recruit a full-time Experience Service Advisor to join our team at our Audi showroom in Eastbourne.
The role is ideally suited to someone who is highly enthusiastic, well organised, enjoys learning new technology and has the desire to deliver an amazing customer experience.
A full training programme, supplied by the VAG Group, leading to accredited status is provided alongside being part of our day-to-day sales team.
What you’ll do each day
Liaise with customers regarding outstanding work and follow up on Service Plans.
Log all appointments, reservations, and MOT’s are added to the Caffyns Database.
Capture customer email addresses and assist in increasing the customer database.
Deliver excellent customer service and obtain payments for service work and repairs.
Maintain communication with the customer whilst their vehicle is at the branch.
Complete job cards with accurate information.
Liaise with the Sales Department to promote the sale of new/used vehicles.
Book out and control ‘courtesy cars’.
Deal with complaints quickly and effectively.
You’ll fit right in and thrive in this role if you:
Are a confident people person who thrives on working alone and in a team to achieve great outcomes for Customers and Caffyns
Can communicate information clearly and concisely.
It would be great if you also:
Have previous experience in the Motor Industry or similar retail business.
Knowledge of servicing department procedures.
No problem if you don’t have these, though! This is a great opportunity to develop and grow your skills.
Qualifications & Skills:
Good oral and written communication skills
Good organisational skills
Ability to work in a customer focused environment
Self-prioritise the daily workload according to the business needs
Can demonstrate the ability to carry out tasks within set timeframes
So, come and join our high energy, amazing team today!