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Having just returned from your showroom after you checked and remedied my air-conditioning I felt I would like to put on record my appreciation of the excellent customer service you provide. It is so common these days to complain about poor service but not remark when it is good. So, therefore please accept my thanks.

Finding a new XC90 quickly with a certain spec was lucky - there's quite a waiting list - Also Lucky was that it came from Caffyns because I can say I don't normally experience this level of attentiveness , especially post sale from any car dealers.

Going through the Finance and other queries and arranging pick up was a breeze with Ben and his team. A genuine want to help and do right and ensure all is OK at every step of the way.

The product is fantastic - I can see what the f... Read More

I would like to thank you for the very efficient service you provided during the sale and handover of my recently purchase Volvo V90. Although the two round trips to Eastbourne were over four hundred miles for us, the end result was well worth the effort. Your handling of the process and explanation of the complexities of the car were first class and the journey home through atrocious weather on a dark Friday evening was made much easier by the cars superb features. I particularly liked the thou... Read More

We picked up our Volvo XC60 on 12th January 2017 from Caffyns in Eastbourne (this being a motability car). We were advised and served by Ben Spillard who we found very helpful and courteous, he made us feel important as customers. The hand over was very straight forward with Ben's help and also the assistance from Bill Clarke.

Ben also went through all the controls with us which he explained fully and easily, he also made a lovely cup of coffee.

We had a courteous call... Read More

I dealt with Ben Spillard at Caffyns Volvo in my recent purchase of a Volvo V40.

Ben was always professional in his dealings with me, never pushy but very knowledgeable about the car I was considering purchasing. I found the handover process particularly thorough. My impression was that he worked well with his colleagues and was well suited to working in this particular environment.