About the Role:
We are seeking an experienced and dedicated Parts Manager to join our dynamic team at Haywards Heath Volkswagen. The successful candidate will be responsible for managing the efficient running and profitability of the parts department. You will oversee the parts sales operations, stock control, and ensure operational efficiencies are achieved. The role will involve working closely with various departments to maximise retail, and workshop, trade deliveries.
Key Responsibilities:
- Sales Management: Maximise parts sales through market research, analysis, and collaboration with service and sales teams. Ensure Volkswagen sales objectives are achieved.
- Profit Control: Ensure all parts sales are profitable, meeting the required gross profit margins in line with the department budget.
- Stock Control: Monitor stock levels to meet targets, manage excess stock, and ensure budgeted stock turn figures are met.
- Accounts and Invoicing: Ensure accurate processing of purchase and sales invoices, and manage overdue accounts with trade customers.
- Training and Staff Development: Train and motivate parts department staff, ensuring all staff meet company and manufacturer training standards.
- Customer Service: Maintain exceptional customer service, achieving high scores on the Customer Satisfaction Index (CSI).
- Communication: Ensure good communication within the parts department and across other departments. Liaise with manufacturer representatives and suppliers to meet Volvo parts brand standards.
Key Requirements:
- Essential Qualifications:
- GCSE Grade C or above in English and Maths (or equivalent)
- Desirable Qualifications:
- City & Guilds in Motor Vehicle Technology or Vehicle Parts
- NVQ in Motor Vehicle Parts or Customer Satisfaction
- Experience & Competencies:
- Strong knowledge of parts stock control and parts department management
- Understanding of financial KPIs within the parts department
- Ability to manage and motivate a team effectively
- Good knowledge of trade business and operations
- Experience working with Power UCS (desirable)
- Experience in a trade parts department or with Volvo Trade Operations is a plus
- Skills:
- Excellent communication skills, both oral and written
- Strong leadership skills with the ability to motivate and lead a team
- Strong IT skills (Microsoft Word, Excel, and Power UCS)
- Ability to work in a customer-focused manner
Why Join Us?
- Opportunity to work with a leading Volkswagen dealership
- Competitive salary and benefits package
- A professional and supportive working environment
- Continuous training and development opportunities
How to Apply:
If you're passionate about delivering exceptional service and have the skills and experience to excel in this role, we’d love to hear from you.
We look forward to receiving your application and exploring the opportunity to have you join our team at Haywards Heath Volkswagen!