Senior Service Advisor - Worthing Volvo

Senior Service Advisor – Join Our Team!

Are you a professional, customer-focused individual with excellent communication skills? We are looking for a Senior Service Advisor to be the friendly face of our service department! If you thrive in a fast-paced environment and have a passion for delivering outstanding customer service, we want you to be part of our team.

Key Responsibilities:

• Professionally handle customer inquiries both in person and over the phone, recording their requirements accurately.
• Gather relevant customer information and convert it into clear repair orders for technicians.
• Maintain customer satisfaction by providing timely and effective communication throughout the service process.
• Utilise available labour hours efficiently to meet departmental goals.
• Actively promote and sell additional services, repairs, and products to customers.

What You’ll Be Doing:

• Efficiently manage customer bookings, ensuring that all reservations are logged accurately.
• Pre-order parts and manage ‘work in progress’ to meet customer expectations.
• Keep the reception and office areas tidy and organised at all times.
• Monitor and manage customer vehicle keys, ensuring their safe and secure storage.
• Reconcile cash and payments, ensuring all job cards are processed accurately.
• Be an integral part of a team working towards monthly sales and revenue targets.

Qualifications & Skills:

• Strong communication skills and a professional, courteous manner.
• Excellent organizational skills with the ability to multitask and manage time effectively.
• Experience in customer service or a similar role is advantageous.
• Ability to work as part of a team and build good relationships with both customers and colleagues.
• IT literate and comfortable using office equipment and software.

If you're ready to take your career to the next level and make a difference in customer service, apply now to become a part of our growing team!