Service Manager
We are seeking a driven Service Manager to lead our Service Department, ensuring its efficient, profitable, and customer-focused operation. Reporting to the Head of Business, you will be responsible for overseeing service staff, maintaining customer satisfaction, and driving departmental profitability.
Key Responsibilities:
- Lead and manage a team of service supervisory staff, receptionists, foremen, technicians, apprentices, and administrative personnel.
- Ensure the Service Department meets and exceeds budget objectives through effective financial management and KPI monitoring.
- Maximize departmental profitability by driving the sale of labour and associated products to both franchise and non-franchise customers.
- Maintain high standards of customer service, ensuring all vehicles are processed following the Service Core Process.
- Monitor warranty claims, ensuring they are submitted accurately and within the manufacturer’s timeframe.
- Coordinate and communicate all service campaigns to relevant staff, ensuring compliance with manufacturer guidelines.
- Oversee parts stock control, conducting regular stock checks, and ensuring profitability on all sold materials.
- Ensure efficient debt collection and accurate invoicing.
Requirements:
- Proven experience in a Service Manager or similar leadership role within the automotive industry.
- Strong understanding of service department operations, including profitability, customer satisfaction, and warranty management.
- Excellent leadership and team management skills.
- Proficiency in using service management software (e.g., ELSA Pro) and maintaining campaign records.
- Strong communication skills and customer-focused approach.
- Professional development and training opportunities.
- A supportive and dynamic team environment.
If you are a proactive and results-oriented leader with a passion for customer service and team management, we want to hear from you!