About the role
Caffyns are looking to recruit a Sunday/Bank Holiday Showroom Host to join our team at our Chery/Vauxhall showroom in Ashford.
The main purpose of the job is to provide efficient and professional reception services at the branch. This includes greeting and directing visitors appropriately, handling incoming calls promptly and effectively by routing them to the relevant departments, and maintaining a high standard of cleanliness in the hospitality area.
What you’ll do each day
- Answer all calls to the branch and distribute to the relevant department.
- Greet all walk-in customers and ensure they are directed as appropriate.
- Deal with telephone enquiries professionally and efficiently, ensuring messages are passed to the relevant person/department as quickly as possible.
- Log all calls and messages on computer diary system.
- Email messages to branch staff where necessary.
- Maintain the hospitality area, ensuring it is clean and tidy at all times.
You’ll fit right in and thrive in this role if you:
- Enjoy dealing with customers
- Deliver an exceptional customer service experience
Qualifications & Skills:
- The ability to work efficiently with the public
- Able to convey information clearly & succinctly whether verbal or written
- Able to establish effective working relationships with varied personnel
- Able to work independently demonstrating initiative and pro-activity
- Able to demonstrate sensitivity, diplomacy and tact
- Able to persuade, negotiate and influence others
- Basic computer skills
- Knowledge of operating a switchboard
- Knowledge of word processing and spreadsheets
So, come and join our high energy, amazing team today!