Warranty Administrator
Are you highly organised, detail-oriented, and experienced in administration? We have an exciting opportunity to join our Aftersales team as a Warranty Administrator/Controller.
Main Purpose of the Role:
To ensure the effective and timely processing of all warranty claims in line with manufacturer and company policies, while providing support across the Aftersales function.
Key Responsibilities:
- Accurately submit warranty claims within manufacturer timescales.
- Input all warranty claim information into UCS/Power in line with company standards.
- Maintain a clear and accurate filing system for audit purposes.
- Review and suggest improvements for warranty reporting systems.
- Administer warranty policies fairly and effectively for the benefit of the customer, dealership, and manufacturer.
- Keep comprehensive records of all submissions, rejections, and customer contributions.
- Communicate upcoming recall campaigns and warranty changes to relevant staff.
- Stay up to date on warranty procedures and documentation.
- Work closely with internal teams, specialist repairers, and manufacturer representatives.
- Conduct warranty self-audits and regularly monitor outstanding work-in-progress (WIP).
- Provide cover and support for warranty administration at other sites when required.
Campaign Coordination:
Support the Aftersales Manager with the coordination of recall and product enhancement campaigns to ensure smooth and efficient implementation.
What We’re Looking For:
- Previous experience in a similar warranty or administrative role (automotive sector desirable).
- Excellent attention to detail and organisational skills.
- Strong communication and interpersonal skills.
- Confidence working with manufacturer systems and internal software (UCS/Power experience is advantageous).
- A team player with a proactive and solution-focused attitude.
Why Join Us?
We offer a supportive working environment, opportunities for progression, and the chance to be part of a reputable and customer-focused dealership.
Apply today and take the next step in your automotive career!