About the Role
We are looking for a friendly, professional and organised Receptionist to be the welcoming face of our Brighton Volkswagen branch. This is a customer-focused role where you'll play a key part in creating a positive first impression for visitors, managing incoming calls efficiently, and ensuring our hospitality area is always presented to the highest standard.
If you enjoy working with people, have excellent communication skills and take pride in delivering outstanding customer service, we'd love to hear from you.
Key Responsibilities
Reception
- Welcome customers and visitors, ensuring they are directed to the appropriate department.
- Answer incoming telephone calls promptly and professionally, transferring calls efficiently.
- Handle customer enquiries courteously and accurately.
- Take and distribute messages using the computer diary system and email where required.
- Ensure all visitors receive a warm and professional experience.
Hospitality
- Maintain a clean, tidy and welcoming hospitality area.
- Prepare and serve refreshments to customers and visitors.
- Wash up and keep kitchen and hospitality facilities clean and organised.
- Ensure drinks and hospitality supplies are fully stocked.
What We're Looking For
The ideal candidate will have:
- Excellent communication and interpersonal skills.
- A professional and welcoming manner.
- Strong organisational skills and attention to detail.
- The ability to multitask in a busy environment.
- Basic computer skills and confidence using email and diary systems.
- A proactive approach with a willingness to support the wider branch team.
Why Join Caffyns?
At Caffyns, we pride ourselves on delivering exceptional customer service and creating a welcoming environment for both our customers and our employees. As our Receptionist, you'll be an important part of the branch team, helping to ensure every customer enjoys a positive experience from the moment they arrive.