Volvo has been recognised as ‘Top Rated’ by Carwow for their sales strategy and excellence in customer service for the second year in a row.
Carwow’s accreditation honours brands who provide high levels of customer service, receive positive reviews, and achieve high conversion rates over the past year.
Customers have said they were more likely to get their cars from a retailer who had a ‘Top Rated’ status.
Volvo is one of the direct-to-customers brands who have received a ‘Top Rated’ accreditation. This will also appear on Carwow’s website to help engage customers throughout their car-changing journey.
“We are extremely proud to have been recognised as Carwow ‘Top Rated’ for a consecutive year. This accreditation is testament to the great customer experience provided by Inside Sales, our Volvo retail network and, of course, our Customer Care teams. I am personally so proud to see our D2C strategy having such a positive impact on the customer journey, and to have this stamp of approval from an industry-leading brand like Carwow.”
- Nicole Melillo Shaw, Managing Director at Volvo Car UK